Privacy policy
This Privacy Policy describes how Bukulu collects, uses, and protects your personal information when you visit or make a purchase from bukulu.com.
Contact
If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at bukulu@bukulu.com.
Personal information we collect
When you visit our store or place an order, we collect information needed to operate the website, process orders, provide customer support, and improve your shopping experience.
This may include:
- Your name, email address, billing address, and shipping address
- Order details, including the products you purchase
- Payment-related information processed securely through our payment providers
- Information you provide when contacting us for customer support
- Device and website usage information, such as IP address, browser type, time zone, pages viewed, and how you interact with the website
How we use your information
We use your personal information to:
- Process and fulfil your order
- Send order confirmations, shipping updates, and customer service replies
- Screen orders for fraud or security risks
- Improve our website, products, and customer experience
- Send marketing communications where you have chosen to receive them
- Comply with legal, tax, accounting, and regulatory obligations
Sharing personal information
We share personal information only where necessary to operate our store and provide our services. This may include sharing information with trusted service providers who help with website hosting, payment processing, order fulfilment, shipping, analytics, advertising, customer support, and legal compliance.
Our store is powered by Shopify. You can read more about how Shopify uses personal information at: https://www.shopify.com/legal/privacy.
We may also share information if required to comply with applicable laws, regulations, legal requests, or to protect our rights.
Cookies and tracking
Our website uses cookies and similar technologies to help the store function, remember your preferences, understand how visitors use the website, improve performance, and support marketing where allowed.
You can control or disable cookies through your browser settings. Please note that blocking some cookies may affect how the website works.
Marketing
If you sign up for marketing emails, we may use your email address to send updates, offers, and product information. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at bukulu@bukulu.com.
Your rights
Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to how your personal information is used. You may also have the right to request a copy of the personal information we hold about you.
To exercise your rights, please contact us at bukulu@bukulu.com.
Retention
We keep personal information for as long as needed to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We take reasonable steps to protect your personal information. However, no online service or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Children’s privacy
Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this page.
Last updated: 27 June 2026