Terms of service

This website is operated by Bukulu. Throughout the site, the terms “we”, “us” and “our” refer to Bukulu. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and by our policies available on this website.

Our store

Bukulu is an online store offering expressive apparel, accessories, home decor, gifts, and design-led products inspired by African heritage, Ethiopian culture, Rastafari influence, bold identity, and meaningful self-expression.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Online store terms

By using this website, you agree that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or guardian to use this website.

You may not use our products, website, or services for any illegal or unauthorised purpose. You must not transmit viruses, malware, or any harmful code through the website.

Products and descriptions

We do our best to display product colours, images, descriptions, sizes, and details as accurately as possible. However, colours may appear differently depending on your screen settings, device, lighting, and display.

Product prices, descriptions, availability, and designs may change without notice. We reserve the right to update, discontinue, or limit products at any time.

Made-to-order products

Many Bukulu products are made to order after a customer places an order. Because of this, order changes, cancellations, returns, and exchanges may be limited once production has started. Please review our Return and Refund Policy before placing an order.

Billing and account information

You agree to provide current, complete, and accurate billing, shipping, and contact information for all purchases. You are responsible for making sure your shipping address is correct before placing your order.

If we need to contact you about your order, we may use the email address or other contact details provided at checkout.

Order acceptance

We reserve the right to refuse, cancel, or limit any order where necessary, including where an order appears fraudulent, contains incorrect information, violates our policies, or cannot be fulfilled.

Intellectual property

All designs, images, text, graphics, logos, product names, and content on this website are owned by or licensed to Bukulu unless otherwise stated. You may not copy, reproduce, distribute, sell, or use our content without written permission.

Third-party services and links

Our website may include links to third-party websites, apps, or services. We are not responsible for the content, accuracy, policies, or practices of third-party websites or services.

User comments and submissions

If you send us feedback, reviews, comments, ideas, or other submissions, you agree that we may use them to improve our products, services, and customer experience. You must not submit anything unlawful, abusive, misleading, harmful, or infringing on another person’s rights.

Errors and omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors, update information, or cancel orders where necessary.

Prohibited uses

You are prohibited from using this website or its content for unlawful purposes, to violate any laws, to infringe intellectual property rights, to harass or abuse others, to submit false information, to upload harmful code, to collect personal information of others, or to interfere with the security of the website.

Limitation of liability

To the fullest extent permitted by law, Bukulu shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased from the website.

Nothing in these Terms of Service limits or excludes any rights you may have under applicable consumer law.

Changes to these terms

We may update or replace these Terms of Service from time to time. Any changes will be posted on this page. Your continued use of the website after changes are posted means you accept the updated terms.